If you have taken the time to review our Performance Management policy, you know that Superior Service is our primary outcome. This means that once you are a member or client, you have a right to expect absolutely incredible service from Chimorel staff. Should you ever experience less than superior service, please let us know.

       If you are not a member or client, we want you to become one. Please make any concerns or complaints known to us. We will do everything possible to resolve all reasonable, and sometimes (but not always) even unreasonable complaints.

       Because a significant part of our programs and service currently depend on volunteer labor, there could be some delay in responding to calls and emails, so a just little persistence in letting us know about a real concern is always appreciated. If you call, please leave a number so we can get back to you.

       At this point we are not aware of any complaints, let alone any unresolved complaints. There may be times when someone is not happy with something we have done, despite efforts to resolve the situation. Our first concern is to comply with the law. Next we will follow the Golden Rule. If your concern can not be resolved because you don't follow the law and the Golden Rule, we may not be able to resolve your complaint.

        Once again if you have a concern, please let us know.